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Title
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Compliance to Medication Programs
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Definition
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Compliance to Medication programs developed by MLS are designed to increase the compliance of patients with their medication. They include a set of objectives depending on the disease profile and the medication. Prescribers enroll targeted patients by filling-in a form in less than 3 minutes. A dedicated medical call-center will then call the patient to train him to vocal server follow-up. From that moment, the patient will be under constant surveillance, and will receive appropriate support and motivation to ensure compliance and reduce dropouts.
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Key Features
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For each objective, a set of adapted questions for patients to respond to.
Coordination and information sharing mechanisms and tools are the cornerstones of the program:
Collect real-time patient medical and QOL information
Structure dialogues based on patient protocol defined by Opinion Leaders
Centralize coordination of the programs
Analyze and dispatch patient information and notifications, based on predefined workflow. |
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Examples
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Program name
• Objectives
(Duration)
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Contents
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Compliance +
Develop an automate reflex
to take the drug
(6 weeks)
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vocal server + tailored questions
1 letter + folder about disease, medic, program…
Unlimited number of SMS / Email / Fax / web
1 letter of follow-up & remotivation
1 « exit » letter with patient-file |
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Side-Effects
Improve compliance
Manage side effect
(2 months)
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vocal server + tailored questions
1 letter + folder about disease, medic, program
Illimited number of SMS / Email / Fax / web
+ Up to 2 calls per patient by medical Call-Center
for motivation purposes if non-observance
+ letter of follow-up & remotivation
+ « exit » letter with patient-file |
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Behavior +
Improve compliance
Manage side effect
Educate and change
life style behavior
(Module of 4 months)
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vocal server + tailored questions
1 letter + folder about disease, medic, program
Illimited number of SMS / Email / Fax / web
+ Up to 4 calls per patient by medical Call-Center for both education & motivation purposes
+ letter including educational docs
+ « exit » letter with patient-file
NB : medical Coaching Center may include psychologists |
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Benefits:
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Compliance to Medication programs enables a pharmaceutical company to:
Reinforce compliance with a medication
by detecting early ``demotivation’’
by triggering appropriate support and re-motivation intervention from a dedicated call-center
to reduce drop-outs.
Improve collaboration with Opinion Leaders and Key-Prescribers
by involving them in the design and specifications of such a program
by offering a new ``value-added’’ service with your product
Justify the pricing and the reimbursement of your product
by stimulating compliance to your medication
and demonstrating its inner value when correctly taken by the patients
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Budget & R.O.I
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Please request a meeting or a phone + web conference.
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