Coordination programs are designed to facilitate decision making between healthcare and/or social services providers in a structuring environment where all actors have clearly defined roles and where information is pushed to the right person at the right time.

Actors for who MLS develops coordination solutions typically include:

• Home care and hospitalization organizations
• Community services (e.g. meal delivery, housekeeping and companionship programs proposed by city halls)
• The social network accompanying and supporting the patient (family, etc)
• The medical network (general practitioner, referral hospital, nurse, dietician, chiropodist, physiotherapist, etc)

The need for coordination is typically illustrated with patients receiving care at home: the multiplicity of actors involved around the patient requires that healthcare providers can rely on efficient coordination mechanisms to deliver treatment, care and social support. The coordination solutions developed by MLS address directly that need by facilitating action planning, reporting from the field and pushing information using a structured framework based on the organizational model that MLS has developed with its client.

Key features

Coordination and information sharing mechanisms and tools are the cornerstones of the program:

• Access to a complete historical and up-to-date patient care file
• Reduces barriers to effective therapy (faster change in prescription)
• Collect in real-time and on-the-field medical, HE and OR, QOL and social information
• Enhance collaborative work processes among healthcare providers and possibly the patients
• Structure dialogues based on patient protocol defined by healthcare providers
• Centralize coordination of the programs
• Analyze and dispatch health-data collected and notifications, based on pre-defined workflow.

Advantages

Such programs offer multiple advantages to both the patient and his healthcare and social networks:

• For the patient:

• Improve treatment compliance through active self-management
• Establish a virtual link with healthcare providers and social networks
• Be contacted when needed
• Receive his / her patient care file.

• For primary care trusts and social services providers:

• Receive notifications linked with changes in patient behavior
• Access to a complete historical and up-to-date patient care file
• Promotes improved communication and co-ordination among healthcare providers
• Reduces barriers to effective therapy (detection of non compliant patients).

Coordination programs improve the quality of services delivered:

• Access to a complete historical and up-to-date patient care file
• Promotes improved communication and co-ordination among healthcare providers
• Enriches the quality of the service provided by the network to prescribers
• Reduces barriers to effective therapy (faster change in prescription)
• Harmonizes care work-flow processes among healthcare providers.

Coordination programs increase the productivity of healthcare teams through:

• Optimization of resource allocation
• Time savings on planning and reporting

Coordination programs use a unique, evolutionary and open platform:

• Coverage of multiple intervention domains (medical, social and sanitary)
• Adaptability of the platform depending on the evolution of needs
• Interfaces open with external systems (invoicing, laboratory analyses, etc)

Hospital-at-home service companies using MLS coordination solutions report saving
an average 30 minutes on administrative and coordination tasks for every patient visit.