As home care becomes more digital, data protection risks are increasing. This reality leads to organizational adjustments and costs that can be perceived as a real challenge by homecare organizations. How can we guarantee full protection of the privacy of our clients, in compliance with Swiss legislation?

Challenge
Client records, list of services provided: home care organizations handle sensitive information. The protection of privacy is of particular importance in the health sector.
The risks are obvious, as are the potential sanctions in the event of non-compliance with federal legislation. In addition, loopholes in the protection of customer data strongly affect the reputation of home care organizations.
The management of home care organizations is concerned about the need to adopt data protection measures. However, the limited time available and the complexity and cost of the proposed solutions discourage the implementation of appropriate mechanisms.
The platform data, such as customer records, is stored and backed up on an MLS server. This allows homecare organizations to be freed from tasks related to the management, renewal and maintenance of IT equipment.
Home care organizations do not have to worry about vulnerabilities in their own hardware.
Access to the platform is secured by various levels of security, including SMS confirmations, similar to systems used in the financial sector.
From a legal point of view, the platform is hosted in Switzerland, which means that it benefits from Swiss data protection legislation.

Solution
Aware of the need to protect the data of homecare organizations, MLS has developed its healthcare platform based on two principles: cutting-edge technology and full compliance with data protection legislation. To achieve this, MLS has relied on the IT and legal expertise of its staff.
Data protection mechanisms apply to all activities supported by the MedLink health platform, from personnel management to billing and client records.
From a technological point of view, the MedLink platform is based on data encryption and secure hosting tools that allow for complete confidentiality and data protection.
The platform data, such as customer records, is stored and backed up on an MLS server. This allows homecare organizations to be freed from tasks related to the management, renewal and maintenance of IT equipment. Home care organizations do not have to worry about vulnerabilities in their own hardware.
Access to the platform is secured by various levels of security, including SMS confirmations, similar to systems used in the financial sector.
From a legal point of view, the platform is hosted in Switzerland, which means that it benefits from Swiss data protection legislation.

Impact
Thanks to its state-of-the-art technology, the MedLink healthcare platform enables home care organizations to comply with the requirements of the Swiss Data Protection Act.
Numerous data protection loopholes relate to exchanges outside of a secure system. Indeed, sharing sensitive information by email or sms presents significant risks. In order to provide a secure means of communication, the MedLink platform includes all communications between employees and with partners.
Homecare organizations particularly appreciate that MedLink offers access to information differentiated according to professions and authorizations. For example, accounting staff will not have access to the entire customer file, but only to the information relevant for issuing invoices.
Finally, the platform is regularly updated according to the most recent IT and legal developments. These updates are automatic and do not require any work on the part of the home care organization’s employees.
MLS provides home care organizations with the IT and legal know-how of its team. Concerns about data security are over.
Home care organizations can finally concentrate on their core business with peace of mind!