All home care providers who offer services in the field of mental health emphasize the need for personalization of services, networking and compliance with standards.
Challenge
In the field of mental health, care is delicate and requires very fine coordination with the partners involved.
The care itinerary must be carefully prepared, on the one hand, according to very strict standards, and on the other hand, by taking into account the particular condition of each client.
This alliance between standards and the necessary personalization of services, complemented by a very high level of reactivity to crises, requires a flawless organization.
The management of standards is nowadays standardized through certified competencies and Swiss CMH interRAI assessments, including a set of alarms to define the care pathway.
Nevertheless, the logistical aspects are a real challenge, as a customized mental health service requires that the specialized workers be in line with the patient’s needs and their rotation is practically impossible. On the other hand, crisis management requires the organization of availability and planning in record time
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Solution
MLS deployed its 100% web-based MedLink application for a HCO practicing mental health care.
The immediacy of the information as well as the ability to perform CMH interRAI assessments directly at the client’s site, on a standard tablet, with a good overview of the alarm management, allowed the specialized staff to have all the necessary information without having to re-enter it later.
The preparation of the care itinerary is also facilitated by the management of procedures, medication, and partners directly from standardized and certified reference systems.
The skills matching module and the optimization of availability and distances have made it possible to prepare optimal and regular care over time. In case of emergency, the system also proposes the best possible resources according to these criteria.
Impact
Care services in the field of mental health could be individualized without any planning efforts. The same is true for the organization of group activities for socio-therapeutic purposes.
Since the assessments are produced in real time at the patient’s home, on any device (tablet or notebook), the assessment staff gains time and accuracy.
Thanks to the web technology, collaboration with the physician and other partners is very easy, through a simple secure access to the platform. The exchange of information is reliable, the data is accurate and each partner can do their job, such as monitoring medication for the HCO.
All activities are recorded in the care pathway, they are subject to follow-up notes, visible in real time by all staff and authorized partners.
Psychoeducation is also well documented and shared by all those involved, including the patient and his or her family if desired.
The client is at the center of the care, the HCO has a 360 degree view of all the services and the progress of the client in his care.
A relationship of trust is easy to implement thanks to automated logistics and instantaneous adjustments in case of crisis.
Multidisciplinary teams work together toward a common goal using modern, secure technology to manage and coordinate interactions.
