Challenge
The accuracy of the time of services recorded in an information system is essential for the OSAD who must invoice without error their financial partners, including the client.
Manual entry of the duration of services by the employees is a tedious activity, which is often a source of error.
Care staff in the field are exposed to variations in the duration of services depending on the situations they encounter with the patient.
Therefore, if their day does not go entirely according to plan, it becomes complicated for them to enter the right time data at the right time.
Synchronization with the planning team is also made difficult by the many time lags that result from unforeseen events.
Yet, sharing information in real time is essential for the proper allocation of resources and for the smooth running of the organization.
Planning adjustments are numerous and constitute an administrative inconvenience for all personnel and a significant loss of revenue for the organization.
Solution
MLS offers the “Time Player” module, which facilitates the daily life of the workers by offering a simple and intuitive interface.
The worker starts his day by consulting his “List of activities of the day” which is automatically built from the planning done in MedLink.
With a simple click on his smartphone, the provider marks the beginning and the end of the service.
Instantly, the system recalculates the following times and indicates the time differences between the planned and the actual.
With the “Time Player”, the worker no longer has to manually enter the clients and activities, he only confirms what was planned.
The worker can enter a note to describe an unexpected event, the planning team is informed in real time and can make adjustments immediately.
When he finishes his work, the worker reviews and validates his day, the Backoffice has reliable information and produces the next day for the worker.
Impact
The maximum automation of the time entries, by a simple Sart and Stop, is a comfort very appreciated by the workers.
The latter can concentrate on his work, and in case of unforeseen events, he simply notes/types it on his smartphone and knows that the system will adjust his schedule.
The Start/Stop action is so simple, that the worker will gladly do it in real time, and his data is more reliable.
Planners have a real-time view of the day’s progress for all employees and can take action immediately.
At the end of the day, the validated data is much easier to control, and the invoice is built up as it goes along on the basis of reliable data.
The ergonomics of the Time Player is the key to its adoption by all users concerned. The modernity of the system and its support function for the operator are its main assets for them.
