In response to the pandemic, MLS has put in place a specialized tool for home care organizations as of March 2020. Client care, staff protection and adaptation to organizational constraints are at the heart of the COVID-19 module.
Challenge
As major players, home care organizations provide relief to hospitals. However, these responsibilities come with significant challenges.
Contaminated clients, vulnerable field workers, quarantine, modification of measures to combat COVID-19: the pandemic presents many challenges for homecare organizations.
Field workers are exposed to health risks and it is necessary to ensure their protection as well as that of clients.
Due to the measures implemented to fight against the spread of the virus, organizational constraints are changing extremely fast.
Information sharing and coordination are becoming a major issue for homecare organizations.
It is crucial for these organizations to have the necessary tools to adapt to these changes while ensuring meticulous management of health risks.
Solution
MLS implemented a COVID-19 module in March 2020, in line with FOPH recommendations. The module was immediately accessible to all homecare organizations connected to its platform.
The COVID-19 module proposes in particular an evaluation form based on the OFSP criteria.
At the beginning of each visit, field workers pass this quick assessment to the client to determine his or her condition.
With automatic adjustments to the intervention plan and clinical record, caregivers and physicians are informed of the client’s condition and progress.
The real-time dimension is crucial to ensure reliable information sharing and allow organizations to adapt their measures.
Covid-19 cells can thus base their decisions on information reflecting the immediate reality in the field and provide the best support to their staff and patients.
Approach
Thanks to the MedLink health platform and the COVID-19 module, the status of clients is known in real time and their evolution is monitored.
This information makes it possible to determine if the client presents a risk, identify the precautions to be taken and limit the exposure of field workers.
Staff are grateful that a protection plan is in place and clients are reassured.
Collaboration between the various players is facilitated: care partners are automatically informed of the care provided and actions related to the pandemic are coordinated.
Thanks to the COVID-19 module, management has a global vision of the situation.
This allows them to implement precautionary measures, anticipate logistical changes and adapt their planning.
This module enables homecare organizations to optimally manage health risks, while ensuring flexibility to deal with organizational constraints.
